Follow the program for 16 weeks. If you haven’t lost at least 10 % of your starting weight, you may request a refund of up to your first four monthly payments. Individual results may vary. Submit your request within 14 days of week 16 via the RemedyMeds portal, email, or toll-free line. See our full refund policy for eligibility details. Prefer to cancel earlier? Do so any time before your doctor issues the first prescription and get a full refund within 48 hours. (Shipping charges are non-refundable.)